Internet dropping

[gertrudesaul]

Hi

My internet keeps dropping for my daughter working from home, plus when I stream programmes, movies etc of an evening.

I've done what some have suggested on this site and copied things from my router.

Could someone look and see if there is anything wrong?

If not, what else could I try?

Diane 

[Highlinder]

@gertrudesaulDid you re-start the router yourself or did it power cycle with such a low uptime?

[gertrudesaul]

Hi @Highlinder 

I re-started the router a day or so ago. It has gone off around 2 in the morning for what I assume were updates etc.

I downloaded the My Sky app and the tests come back as strong.

I think I'm getting 79mbps consistently.

I've no idea what "power cycle" is.

Should the uptime be significantly higher?

Thanks for your patience and help

[Highlinder]

@gertrudesaul  From the router stats it was only showing 23 minutes uptime on the router. Was it re-started just before taking those router stats?

Power cycle is the router re-starting, with all the lights going out and the power light going red and then the rest of the lights coming on as the router does complete the re-boot.

[gertrudesaul]

Hi @Highlinder 

The router hadn't been turned off for a few days.

There may have been an interuption to power in the building as I had to reset my cooker.

Would that make a difference? Should I put the stats up after a longer time of usage?

Thanx

[Highlinder]

@gertrudesaulThat would make a big difference and that is what could be causing the drops. It might not be apparent as some devices might not cut out. But would seem the router could be one of them that does with a short drop in power.

[gertrudesaul]

@Highlinder Are you saying that the router could be the problem?

Should I change it?

[Highlinder]

@gertrudesaulHave you re-started the router again at anytime after posting the router stats here?

[gertrudesaul]

@Highlinder I'm not at home right now, but i'll restart it when I get back on Tuesday evening 😉

I'll post the router statistics again on Wednesday if that's enough time after

[Highlinder]

@gertrudesaulDo not re-start it, just post the router stats as they are. This will show us if the router is re-starting itself or there is an issue with the connection.

[gertrudesaul]

Hi @Highlinder 

Here is the latest screenshot

[Highlinder]

@gertrudesaulLooking at those router stats there has been no drops in over 151 hours on the connection and that is me taking it from the Wi-Fi uptime and the system uptime is 153 hours as is the WAN uptime.

[gertrudesaul]

Then I'm baffled as to what's happening 🤔🙄🤔

Thank you for your help

Diane

[Highlinder]

@gertrudesaul  On the last screenshot of router stats you put up there is a lot of collisions on the LAN that is Ethernet. What do you have connected on that. I think it was over 343k of collisions. A device(s) are not happy.

[gertrudesaul]

@Highlinder 

I have 8 things connected.

6 wireless and 2 wired.

The TV and Sky box are wired.

Does that help?