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Discussion topic: Internet dropping out

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AVRD24
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This message was authored by AVRD24 This message was authored by: AVRD24

Internet dropping out

‎08 Jul 2024 05:33 PM

The Sky troubleshoot tests say that there are no issues with the wifi/broadband but the connection is dropping out regularly on laptops. Router stats copied below. Any suggestions of what the issue might be and how to resolve would be welcome!

 

AVRD24_0-1720456322783.png

 

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Internet dropping out

‎09 Jul 2024 03:13 PM

Posted by a Superuser, not a Sky employee. Find out more

@AVRD24 

Your router stats suggest the WiFi radios are dropping or changing channel due to interference. Has anything changed recently that could have caused this such as changes in appliances, router location, neighbour's WiFi etc.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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