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Discussion topic: Internet dropping off

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Avatar for Joannemac66
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This message was authored by: Joannemac66

Message posted on ‎23 Aug 2024 12:53 PM

Internet dropping off

My internet/wifi keeps dropping off every half an hour or so. Lights go orange, tv goes off, internet goes off. Only moved in today it went live on Tuesday and it's driving me bonkers already. Please can you help? 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎23 Aug 2024 12:56 PM

Re: Internet dropping off

Posted by a Superuser, not a Sky employee. Find out more

@Joannemac66 

 

Do you have a black hub?

 

Could you post your router statistics

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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