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Discussion topic: Internet dropping frequently

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This message was authored by Toonwolf This message was authored by: Toonwolf

Internet dropping frequently

Hi,

My internet has been dropping frequently for last couple of days.

 

I've read numerous posts on here and tried all the quick fixes, resets etc but nothing is fixing it.

 

I thought there may be something in here that someone may be able to make sense of?

 

Toonwolf_0-1687355675184.png

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet dropping frequently

Posted by a Superuser, not a Sky employee. Find out more

@Toonwolf  What does the broadband test say when you run it?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Internet dropping frequently

Posted by a Superuser, not a Sky employee. Find out more

@Toonwolf 

Any changes to your setup? E.g. Cables, sockets etc?

Your stats dont show an obvious line fault although they do show that your WAN has been dropping 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Toonwolf
Topic Author
This message was authored by Toonwolf This message was authored by: Toonwolf

Re: Internet dropping frequently

Hi, thanks for replies.

 

There have been no changes to setup at all.

I have router then an ethernet switch attached. And an extender. I turned the extender off but the problem persists. Never had an issue before.

But now I get orange light on router. It drops. Comes back a minute or so later and is stable for a period sometimes as long as an hour and then goes again. 

 

I haven't had time to systematically isolate the connected devices, is that worth doing? Or is it an issue with the inbound cabling/router?

 

Cheers!

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Internet dropping frequently

Posted by a Superuser, not a Sky employee. Find out more

@Toonwolf 

Not worth messing with your devices, the colour change on the broadband light shows its an external problem. I'd give Sky a call and see if they will send an engineer

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Toonwolf
Topic Author
This message was authored by Toonwolf This message was authored by: Toonwolf

Re: Internet dropping frequently

Brilliant, thank you

This message was authored by TomTay This message was authored by: TomTay

Re: Internet dropping frequently

I have had exactly the same issue for the last few weeks

 

Openreach told me to replace the DSL cable - this made no difference.

 

Sky sent out an engineer to replace the microfilter socker - This also made no difference.

 

Have now decided to move to Virgin as I work from home and cannot have wifi constantly dropping out

Toonwolf
Topic Author
This message was authored by Toonwolf This message was authored by: Toonwolf

Re: Internet dropping frequently

This is my issue. I need a stable connection for work. 

 

I guess I'll get an engineer and give it a go, if not will look to change. Is moving to cable the best option, as opposed to say, BT?

This message was authored by TomTay This message was authored by: TomTay

Re: Internet dropping frequently

I am not sure to be honest. I managed to get a TV and 250mpbs broadband deal with Virgin for £32 a month for 18 months, so have just gone for that

 

Currently paying £55 a month with Sky and the internet, sadly, cannot be relied upon at all.

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