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This message was authored by: Hoyland14

Internet dropping constantly

My Husband and I work from home regulary but have such a struggle with the internet dropping constantly. It becomes really frustrating, espcially during teams calls. 

We have the Sky WiFi Max Hub and pay for the full fibre Gigafast package so hoped this would ensure we had the best connection but we're really struggling with the constant drops.  It's been like this since we been with sky but now it's come to a point I'm frustated enough to actually try and do something about it.  We live in a tall terraced house, our office is the furtherest away from where the hub is but unfortunately we're unable to relocate any closer.  We've ensured the hub is away from anything electrical which would interfear with it but we still have issues.  Please could someone advise how I am able to get a booster for our hub to see if this resolves our issues? 


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This message was authored by: JimM1 Answer

Re: Internet dropping constantly

@Hoyland14 Information is all linked below for you so have a read, BUT it is a call to get one no matter what!

 

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

 

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This message was authored by: JimM1 Answer

Re: Internet dropping constantly

@Hoyland14 Information is all linked below for you so have a read, BUT it is a call to get one no matter what!

 

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

 

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This message was authored by: Hoyland14

Re: Internet dropping constantly

Thank you for this! I'll have a read through and give them a call

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