Discussion topic: Internet dropout

This message was authored by gtbkm5 This message was authored by: gtbkm5

Internet dropout

My internet connection is via a Sky filter on my BT landline. If any online transaction or purchase requires a One Time Password or code, When that procedure is through my landline phone, when I try to enter the code I find the original internet connection {ie the purchase / transaction} has dropped out and back to square one. Is the filter faulty? internet connection by cable rather than wifi.


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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Internet dropout

Posted by a Superuser, not a Sky employee. Find out more

Hi @gtbkm5 

Next time you go through the process can you watch the broadband light on your hub to see if it goes out or goes orange? If this happens it does sound like you have a faulty filter.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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