0

Discussion topic: Internet down

Reply
This message was authored by: Kxtiep

Internet down

WiFi on and off for multiple days now what is going on? 

Reply

All Replies

This message was authored by: Chrisee

Re: Internet dow

Posted by a Superuser, not a Sky employee. Find out more

@Kxtiep probably down to the very wet weather which can cause havoc with older lines. Run the full broadband connection test in the My Sky app ignore the intial result if it tells you everything is fine as the full test can book an engineer if it thinks one is required.

 

Loss of connection fir a few minutes around 2.30am is likely to be the DLM system resetting the line to maintain a stable connection which is what it should be doing. If you get line drops during the day report them to Sky but whether thry can get Openreach out will depend on the number of drops and what tge DLM system is doing.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply