Internet down in my area

[Inar88]

Hi Theo internet is not availble although you state it is 3 plus houses all down 

[Chrisee]

@Inar88 the online sevice checker takes up to to an hour to pick up a dropped connection. The service checker will tell you if Sky knows of an issue if they dont continue following the links as it should offer to book an engineer.

[ClairDG]

Down here also and checker is still saying it is fine. Has been for over an hour and half

[Daniel0210]

@ClairDG 
Start by using this link to check if there are any broadband issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker
(this won’t necessarily identify a fault that just affects your address).

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

🔸Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

[Lynn963]

There dies not seem to be any Internet from Sky in our area in Topcliffe, North Yorkshire

[Daniel0210]

@Lynn963 

See my post immediately above yours.