Discussion topic: Internet down for a week
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Message posted on 10 Oct 2025 07:39 PM
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Internet down for a week
My sky broadband has been mostly down for a week. Occasionally it comes back for a few hours then goes down again for a day or several. Sky identified it as an openreach issue and said they'd raised it. The last couple of days the broadband checker is saying there are no issues. The guy I spoke to at Sky said there were no issues but it clearly isn't working. The internet light on the router is off. This is driving me spare. No one seems to want to take responsibility.
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Message posted on 10 Oct 2025 07:52 PM
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Re: Internet down for a week
@KBBBBB71 Internet light off on the hub then not connected to the Internet. Have you run a diagnostic service checker for you connection and if it does not find anything it is a call to sky NO matter what! Use the link below for the hub, lights and it will lead you to testing but 2nd link if it does not!
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
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