Internet connection

[Jayy_fabby]

Everything working fine until yesterday, my gaming consoles have stopped connecting to the internet. Only the gaming consoles everything else works fine. When we connect the consoles to a hotspot they work fine so it's indicating something with the broadband as both devices (Nintendo switch 2 and ps5) both started experiencing the same issues at the same. Any help would be greatly appreciated.

[Brill+Gill]

Hi @Jayy_fabby, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141