Internet connection

[Sassypants]

Almost a week ago, BT Openreach engineer came to my neighbours home and connected them to fibre. They use BT. On same day, my broadband connection went down.   There are 2 wires coming from a telegraph pole in front of my home, 1 to my home and 1 to neighbours.

I went through the normal checks and problem issue stuff with no re connection.  Booked an engineer, (BT), as promted. Engineer visited yesterday. He put a new cable from pole to my home, as he said the previous engineer had cut our cable on Friday last.

Everything worked brilliantly straightaway but this morning there is no connection and sky app is displaying same issue as last week. 
I have had to book another engineer visit, again, as prompted, which is scheduled for 6 days time !!!

What the hell is going on?

BTW, neighbours are having connectivity issues with their new fibre too.

I am due to come out of contract in 2 weeks and I really don't want to renew with Sky, have always had connectivity problems on and off and have been with them over 10 years but the costs keep increasing, with tv and mobile package.  
I seriously think that Sky cause these problems to encourage you to upgrade.

[Me134]

---

@Sassypants wrote:

Almost a week ago, BT Openreach engineer came to my neighbours home and connected them to fibre. They use BT. On same day, my broadband connection went down.   There are 2 wires coming from a telegraph pole in front of my home, 1 to my home and 1 to neighbours.

I went through the normal checks and problem issue stuff with no re connection.  Booked an engineer, (BT), as promted. Engineer visited yesterday. He put a new cable from pole to my home, as he said the previous engineer had cut our cable on Friday last.

Everything worked brilliantly straightaway but this morning there is no connection and sky app is displaying same issue as last week. 
I have had to book another engineer visit, again, as prompted, which is scheduled for 6 days time !!!

What the hell is going on?

BTW, neighbours are having connectivity issues with their new fibre too.

I am due to come out of contract in 2 weeks and I really don't want to renew with Sky, have always had connectivity problems on and off and have been with them over 10 years but the costs keep increasing, with tv and mobile package.  
I seriously think that Sky cause these problems to encourage you to upgrade.

---

It's Openreach not BT or Sky that would have been up the pole so it seems harsh blaming either BT or Sky. If your neighbour is having issues with their BB from BT as well then it seems obvious that OR have messed something up. Call Sky, advise them clearly and concisely what happened and they'll get OR back out (hopefully a different engineer).

[Sassypants]

Look, I'm not worried about apportioning blame here, BT, Openreach, Sky ?? Whatever!
An engineer has visited and screwed up, another has temporarily fixed problem.

I would love to speak to a human at Sky but cannot contact them using mobile as do not have a number to call. I use Sky mobile.

Thank you for your advise.

[Me134]

---

@Sassypants wrote:

Look, I'm not worried about apportioning blame here, BT, Openreach, Sky ?? Whatever!
An engineer has visited and screwed up, another has temporarily fixed problem.

I would love to speak to a human at Sky but cannot contact them using mobile as do not have a number to call. I use Sky mobile.

Thank you for your advise.

---

Then call 150 from your mobile.

[Daniel0210]

---

@Sassypants wrote:

I would love to speak to a human at Sky but cannot contact them using mobile as do not have a number to call. I use Sky mobile.

---

@Sassypants 

Easy then. Call Customer Services by dialling 150 (free) from either your Sky mobile or your Sky Talk landline as you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.