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Discussion topic: Internet connection
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This message was authored by: Mike-_
Message posted on 21 Jul 2025 06:24 PM
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Internet connection
My hub says I have no internet connection (only 2 green lights). The internet light flashes orange every now and then. The checker says everything is fine. Unplugged and reset but still no internet connection. Please advise
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 21 Jul 2025 07:25 PM
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Re: Internet connection
This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start
Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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