Internet connection

[AprilSutton]

My Internet cuts out often. Sometimes it's a simple flip of the switch and it doesn't last long. Then other times it can last hours on end. When I check on the app, it says that the single and everything ok. Why does this keep happening?

[Mr+Flibbles+86]

Hi there @AprilSutton , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.