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Discussion topic: Internet connection slow

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This message was authored by: Krisbox

Internet connection slow

Our internet stopped working completely on Saturday morning. After power cycling it came back but since Saturday the upload and download speed has been much lower than it should be. 

when tested at 21:36 download was 72.8mbps and upload 75mbps which is far off what we are paying for. 

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This message was authored by: Chrisee

Re: Internet connection slow

Posted by a Superuser, not a Sky employee. Find out more

@Krisbox the issue with soeedtests is that they return the slowest part of the connection which is likely to be the WiFi speed in your hiome. Sky test the speed to your hub daily and the results are in the Service Checker in the My Sky app. Assuming thst is OK your issue is poor WiFi signal in the area where the device was when you ran the test. WiFi speeds vary due to the layout and type of construction of your home.  

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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