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Discussion topic: Internet connection keeps dropping

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This message was authored by NeilS36 This message was authored by: NeilS36

Internet connection keeps dropping

Hi there please can anyone help! 
ever since I moved to sky q I've been having issues with my broadband. For no reason at all it just drops internet connection randomly freezing my mini boxes and rendering phones etc unable to use internet. Sky say it's because I have too many gadgets connected but that's a lame excuse as it does it randomly and it's not dependent on the amount of users on at the time. Here are a couple of screen shots of my router. Please help it's driving everyone mad!!!!


48E88280-87D9-4C19-872C-FFD3198F718A.png

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet connection keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@NeilS36How many devices do you have connected. So that can be ruled out completely.

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NeilS36
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This message was authored by NeilS36 This message was authored by: NeilS36

Re: Internet connection keeps dropping

Hi there. I have 27 devices on the system including 2 sky boosters and 2 mini boxes. The rest are phones, iPads etc. thanks

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet connection keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@NeilS36  Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

If someone has helped give them Like.

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NeilS36
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This message was authored by NeilS36 This message was authored by: NeilS36

Re: Internet connection keeps dropping

Hi it's the sky q one

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Internet connection keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@NeilS36 

To me that sounds like you are on the technical limit of the Sky Q hub. You have 6 Q nodes (Sky Q main, 2x Mini boxes, 2x boosters & router) as well as 27 devices, this is top end for the basic Sky routers, especially the Q router which has been superseded by the SR203. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
NeilS36
Topic Author
This message was authored by NeilS36 This message was authored by: NeilS36

Re: Internet connection keeps dropping

Cheers,

just been on to Sky and they are sending me the latest hub to try so fingers crossed. 

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