Internet connection in Worcester

[LalalalalaO]

Sky internet dropped at 11:30am. First of all the diagnostic check said their was a known problem in the area, which could take 2/3 days to fix, but could be sooner. Now it says all is fine, no problems in your area. My end, still no internet, have reset, turned the router off and on, left it for 30 seconds. Router has the power light on and the WiFi light on, both green. The internet light is off. When trying to reconnect it says your router is turned off, er no it isn't. Nothing has been moved, knocked or changed in the house, so concerned why I've lost my connection. Has anybody had problems in the Worcester UK area? Thanks

[Jason-]

Hello LalalalalaO, thanks for taking the time to join our Community and make your first post! 🥳

We're sorry you're reporting issues with your Sky Broadband connection and we'd like to help make sure you're back online asap! I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason

 

[TimmyBGood]

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@LalalalalaO wrote:

 Nothing has been moved, knocked or changed in the house, so concerned why I've lost my connection. 

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It's important to be aware that the rather poorly worded 'no problems in your area' message absolutely doesn't rule out an individual external circuit issue.