Internet connection drops several times a day

[Jeffrey1942]

Lately the internet connection is dropping several times a day. After a couple of minutes the internet is back. The "internet" light in the Sky hub becomes orange, it blinks for a while and then it's green again. I already tried to switch off the router, check the cables and such, nothing wrong. The internet connection is pretty slow too, an average of 39 Mb/s while the minimum guaranteed is 63.

Can anyone help?

Thanks

[cookiemonsteruk]

@Jeffrey1942 

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Jeffrey1942]

Please find below router statistics

[cookiemonsteruk · Accepted solution]

@Jeffrey1942 

You would need to call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone to request a line test and subsequent engineer visit. The line profile does suggest you should be on 80Mbps

[Jeffrey1942]

Will do.

Thanks for your quick reply.