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Discussion topic: Internet connection down
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This message was authored by: Saffy87
Message posted on 15 Apr 2026 04:09 PM
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Internet connection down
My WiFi router is down and won't connect to the internet
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 15 Apr 2026 04:21 PM
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Re: Internet connection down
@Saffy87 once the connection has been down for an hour run Sky's Service Checkervin thecMy Skky app using a mobile connection when it should have picked up the dropped connection and should tell you if there is a known issue affecting your line or if not after running you through a few checks offervto book an engineer. Alternstively you can call Sky and queue to go through essentially the same process.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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