Discussion topic: Internet connection continually lost
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Message posted on 31 Oct 2024 08:42 AM
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Internet connection continually lost
For months now the internet connection just keeps dropping - sky q box always states you are connected to broadband but not connected to internet. It does this throughout the day and night. Laptops and iPads connect to hub then connection drops on those. We have had all but one sky q mini box replaced new router new phone socket and phone line repaired as was a fault. I have better connection on my neighbours wifi than I do ny own. I have to keep pressing wps button on router as mani skyqb loses connection and we have Ethernet Cable from main box to router. Any help appreciated as it's not cheap mo they payment and I am fed up now of it losing connection all the time
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All Replies
Message posted on 01 Nov 2024 10:24 AM
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Re: Internet connection continually lost
Hi there @Vickilou78 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 10 Nov 2024 08:42 AM
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Re: Internet connection continually lost
Hi @Vickilou78
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
Tom
Message posted on 05 Dec 2024 05:28 PM
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Re: Internet connection continually lost
It's still doing it even the main skyq box being connected to router by cable everything drops out even ring doorbell
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