Since changing to fibre my internet drops out atleast 5/6 times a day, but not issues reported when I run the tests. This never did this on the normal broadband and with two kids that game and I work from home it's a nightmare, what can sky do to stop this happening?
Posted by a Superuser, not a Sky employee. Find out more
@Nikki149 The first thing to try (even if you’ve already tried it) is to use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later). https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Bad weather; Adverse weather can also impact your broadband.
Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Can you also confirm the following also, the sky hub is the same one as used on the copper connection, and then when it was installed that the hub did not change it's position so is in the exact same spot!
When you see the internet drop out, what do you see when you look at the sky hub, and how do you get it all back working again?
