Internet barely working

[Jo432]

I had an extremely important medical meeting on zoom and the internet was shocking and so the meeting had to be cancelled.  The WiFi for the last few months has not been good.  It needs sorting asap

[caesarome]

@Jo432 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.