Internet and Puck issues

[Rickyk]

Hi

fir the last month or so we have been having issues with our broadband regularly dropping out and the effecting any device connected to it. 

we are also having issues with the sky tv puck where the the whole thing regularly freezes and loses signal, , loses sound or doesn't open the apps. 

we have not been able to fully utilise the service we are paying for 

[caesarome]

@Rickyk 

A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.