Internet Router Problem

[Blueocean]

The router is not working properly and the internet connection keeps dropping unexpectedly. The apps on my TV stop working, but when I connect the TV to my mobile phone’s internet, everything works perfectly.

When I connect the TV back to the Sky router, it doesn’t work properly. It works for a short while, then stops, then starts working again, and stops again.

The internet connection from the router is clearly not working as it should. I would therefore appreciate it if you could send me a replacement router or arrange for someone to come and install a new one

[Daniel0210]

@Blueocean 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

If you believe your hub is faulty you will have to contact Sky to discuss this. The quickest way is by calling 150 free from your Sky Talk landline when the phone lines reopen in the morning (if the landline is still working).