Internet Not Working

[Liam_Cork]

My Sky Internet is not working since 7th February.  Today is the 19th February and it is still not working.  I am in Cork Ireland.  I contacted the Sky support [Removed] a number of times, nearly everyday.  First I was told it will take 3 to 5 working days. After 5 working days passed.  I was then told issues has been raised with the broadband team or the line provider, it will take 24 or 48 hours.  Three working days passed, I was told I might get an updates by the end of today or tomorrow.  Tomorrow will be the 20th February.  So what kind of service this is?  I am beginning feel like a fool here.

Moderator notes: Removed phone number

[caesarome]

@Liam_Cork 

Has anyone at Sky Ireland told you what or where the fault is because from what you have said the chances are there is a fault outside of your property somewhere that Openreach need to attend to. Usually they aim to respond to such issues within 2 working days unless they need to get permissions to dig up roads, paths etc then this is where delays can occur.

Also can you use this link to see if it returns anything:

https://www.sky.com/help/servicestatus/your-services/broadband

[Liam_Cork]

The contacts from Sky when I call that support phone number, told me issues has been raised with the line provider, they did not tell what the problem is. She told me they are in India, as I was asking where your office is I want to call to your office.  Maybe there is disconnection or miscommunication between India and Ireland. 

I done that Broadband test many times, and the Sky contacts also done that every time I call them, it is their basic procedure.  Anyway it says "You've already reported the fault to us".

[JimM1]

@Liam_Cork Multiple post's just do not help! The original below!

(1) Re: Internet Not Working | Sky Community

[Daniel0210]

@Liam_Cork 

Your duplicate thread has been removed to prevent duplicate responses.