Internet Fault

[jamesbarrie88]

Hi, my internet has frequently been turning off for up to a couple of minutes throughout today, with the Internet light on my modem turning orange. How can I resolve this issue? Thanks for any help you can give.

[caesarome]

@jamesbarrie88 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.