Internet Connection to laptop

[Bruce33]

Hi

we moved to Sky Broadband today.

generally speaking the change from BT connect has been fine but there is one issue.

we have a home study on the ground floor. This is where we generally work on our lap top. We use it for regular Teams calls etc.

The connection keeps dropping so that it is impossible to hold calls. 

we can move to a room nearer the  Sky Hib and it works.

this is not a long term solution though.

i wonder if we need some form of booster for the home study. Please can this be provided

[TimmyBGood]

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@Bruce33 wrote:

i wonder if we need some form of booster for the home study. Please can this be provided

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Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.