Internet Connection to Computer & Sky Q Keeps dropping

[EllisC]

I upgraded my router and broadband service In December 2024, and since then, multiple times per day, the connection between the router and the Sky Q box and my Computer have dropped.  This has meant me having to reboot the Sky Q box and means work vidoe calls are regularly interrupted.  I upgraded my ethernet cables as suggested by the engineer, but this hasn't helped.  The router is about 20 feet away from the devices (can't get it any closer) and I live in a fairly small apartment.  Prior to the upgrade, this happened only occasiionally, but now it is many times a day.  Help

[Greenfingers001]

Hi there EllisC , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147