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Discussion topic: Internet Connection issues

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This message was authored by: Chris650711

Internet Connection issues

Have tried all suggested checks and tests and the Windows Network Diagnostics test on PC has returned the message 'Wi-Fi doesn't have a valid IP configuration'  (Not Fixed) 

The reset of the wireless adapter was completed but the investigation into the router / modem issues failed. 

I don't know and I can't see any obvious next steps to take in this to try and get the issue resolved. Can anyone help? 

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This message was authored by: TimmyBGood

Re: Internet Connection issues

Posted by a Superuser, not a Sky employee. Find out more

@Chris650711 

 

Completely shut down the PC, then unplug the router from its mains connection.  Plug the router back in, give it a couple of minutes and then boot up the PC.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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