@Alanna009 You will need to call Sky as the community can't send an engineer to you, no one here knows who you are or your contact details.
Is the an extension from a master socket? If so that is your responsibility
If it's the main cable to the master socket or ONT then as advised give Sky a call.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
