Intermittent loss of service

[Stevens+2468]

Hi,

Wondering if anyone can offer some advice, our serice keeps cutting out 10+ plus a day for anything from 2 to 10 min.  It seemed to start 4 weeks ago when I reset the SKY router, which on rebooting reverted to it's orignial SKY name & password.

Looking for any advice or guidence I can get on a possible casue.

Thanks in advance

[Highlinder]

@Stevens+2468 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

Could you please click on Tell me more about my connection when it finishes, we would like to know the speed you are supposed to get between and your minimum speed.

[Chrisee]

@Stevens+2468 if your hub is loosing connection over 10 times a day either there is a line fault or the hub is faulty. It is impossible tonsay which from thosecstats as the hub was restarted 13 minutes before and the connection has been up since it was estabished as part of the boot process. You are getting the maximum 40Mb/s download speed the product you are on so the noise margin doesn't tell us much.

I would call Sky - using your Sky Talk line and dialling 150 gives you a free call - and report the issue. However considercwhat haopens to the lights on the hub when you lose connection is just the internet light goes Orange its likely to be a line issue if all the lights go out and the hub reboots on its own it is a hub issue.