Intermittent internet

[Dawn+Bee]

For past 4 days the hub has been switching to one green light, flashing amber internet light, then three green lights - repeat several times a day. I have done the recommended online fixes and getting nowhere fast. I have been gaslighted by the AI and fobbed off by the automated phone line. I feel stuck between a rock and a hard place. I am paying for something that is currently not fit for purpose. Is there a direct number to speak to a human being to try and sort this out. 

  

[Daniel0210]

@Dawn+Bee 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.

Any calls to Sky will initially be automated which may try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.