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Discussion topic: Intermittent freezing of streaming service (Netflix)

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This message was authored by: Stationroader

Message posted on ‎01 Jan 2026 03:51 PM

Intermittent freezing of streaming service (Netflix)

I am currently watching Netflix directly via Sky broadband. Every five to ten minutes, the picture and sometimes the sound as well, freezes. The only way to restart it is to restart the app from the LG app list. The programme will either restart, or start from the beginning.

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎07 Jan 2026 09:23 AM

Re: Intermittent freezing of streaming service (Netflix)

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stationroader 

Are you able to test this from another device? To met it sounds like an issue with the TV app more than your broadband. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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