Discussion topic: Intermittent broadband outage
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Message posted on 12 Oct 2026 09:39 PM
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Intermittent broadband outage
Broadband was down a week ago with sky advising 2-3 days to fix and offer of mobile compensation - no sign of it coming!!
now have intermittent broadband outage despite app saying all ok. Netflix and everything streaming
no help from sky despite complaints
anyone having same issuec
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Message posted on 12 Oct 2026 09:44 PM
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Re: Intermittent broadband outage
Yes very similar. Paying a lot of sky and suddenly broadband very intermittent. No help line, contact number, or reason. Just endless links to FAqs and bots. It doesn't work but they don't care
Message posted on 12 Oct 2026 09:55 PM
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Re: Intermittent broadband outage
Yes - same here. Problem started 11/10, normal service today and now have no internet connection
Message posted on 12 Oct 2026 10:11 PM
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Re: Intermittent broadband outage
Sky if you are over seeing this can you make an effort to provide a solution I'll just be another dissatisfied customer who leaves for an alternative provider
Message posted on 12 Oct 2026 10:26 PM
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Re: Intermittent broadband outage
This is where customers help each other so have you run a line test:
https://www.sky.com/help/articles/broadband-diagnostic-start
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 12 Oct 2026 10:48 PM
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Re: Intermittent broadband outage
Line test shows all is good but it's not
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