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Discussion topic: Intermittent broadband outage

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This message was authored by: DerekS2

Intermittent broadband outage

Broadband was down a week ago with sky advising 2-3 days to fix and offer of mobile compensation - no sign of it coming!! 
now have intermittent broadband outage despite app saying all ok. Netflix and everything streaming 

 

no help from sky despite complaints 

anyone having same issuec

 

 

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This message was authored by: WilliaM160

Re: Intermittent broadband outage

Yes very similar. Paying a lot of sky and suddenly broadband very intermittent. No help line, contact number, or reason. Just endless links to FAqs and bots. It doesn't work but they don't care 

This message was authored by: YP

Re: Intermittent broadband outage

Yes - same here. Problem started 11/10,  normal service today and now have no internet connection 

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This message was authored by: DerekS2

Re: Intermittent broadband outage

Sky if you are over seeing this can you make an effort to provide a solution I'll just be another dissatisfied customer who leaves for an alternative provider 

This message was authored by: caesarome

Re: Intermittent broadband outage

Posted by a Superuser, not a Sky employee. Find out more

@DerekS2 

This is where customers help each other so have you run a line test:

 

https://www.sky.com/help/articles/broadband-diagnostic-start

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This message was authored by: DerekS2

Re: Intermittent broadband outage

Line test shows all is good but it's not 

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