Intermittent broadband connection

[Joe189]

Connection to router faulty.  Done all checks, even bought new cables.  Router show as fine on MY SKY APP, but I'm not getting my promised download and upload speed, and connection still drops.

tried to book an engineer online, but just keep going round in circles.  Called, they gave me a link that just also sends me around in cirlcles.

Can somebody from SKY please get reply to this.  It's very frustrating.

[N_chill]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Joe189]

Hi there,

Thanks for the message.

i have no idea what bubble you are talking about.  There is no option anywhere to start a chat.

Please can I get and engineer booked to look at my broadband ?!! 

I've spoken to a neighbour who says there was a problem with one of the junction boxes near our building.  Maybe that's the problem.  

should I just call Open Reach myself, because this is going nowhere it seems.