Intermittent broadband connection

[Upsetcustomer1]

The last few days I have experienced intermittent broadband connection issues. I have spoke to the automated help with was less than helpful and I don't think I should be charged for calling sky to get help with one of their products that is not working properly because I don't have a sky talk package

[Tom-W19]

Hi @Upsetcustomer1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147