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Discussion topic: Intermittent WiFi service

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This message was authored by: Martin290

Message posted on ‎01 Dec 2025 12:58 PM

Intermittent WiFi service

Our WiFi keeps dropping. I have 3 lights on front of my hub and the middle one keeps going out, and we lose WiFi. After a few minutes it comes back on, first orange then green, when WiFi is restored, but not for long and then the light goes out completely again. 

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Avatar for jamesn123
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This message was authored by: jamesn123

Message posted on ‎01 Dec 2025 01:16 PM

Re: Intermittent WiFi service

Posted by a Superuser, not a Sky employee. Find out more

Hi @Martin290 

Have you tried running the line test on the My Sky app

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Message posted on ‎01 Dec 2025 01:46 PM

Re: Intermittent WiFi service

Yes. Tells me that both Broadband and WiFi are fine. 

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This message was authored by: Martin290

Message posted on ‎01 Dec 2025 01:46 PM

Re: Intermittent WiFi service

I have also powered down and restarted my router, to no effect.

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This message was authored by: jamesn123

Message posted on ‎01 Dec 2025 02:01 PM

Re: Intermittent WiFi service

Posted by a Superuser, not a Sky employee. Find out more

@Martin290 

You would need to call Sky to report the fault then

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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