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Discussion topic: Intermittent Wi-Fi

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This message was authored by Better2021 This message was authored by: Better2021

Intermittent Wi-Fi

In Chorley. Wi-Fi keeps going off. Ran all tests and it's showing no issues but clearly there is! 


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Intermittent Wi-Fi

Posted by a Superuser, not a Sky employee. Find out more

@Better2021  if you have an older broadband connection using a copper phone line there are lots of issues primarily caused by the incredibly wet weather and recent thunder storms. If you think thst sounds like your issue while your hub is connected (internetlight  is green) log into the My Sky app but ignore what it tells you initially click to runnthectestvagain. If the test picks up an issue it can offer to book an engineer to check the line.

 

Otherwise you can call Sky but be warned currently as I said there are loads of lines doing this and Openreach often cannot do much other than wait for the line to dry out .

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Intermittent Wi-Fi

Posted by a Superuser, not a Sky employee. Find out more

@Better2021  if you have an older broadband connection using a copper phone line there are lots of issues primarily caused by the incredibly wet weather and recent thunder storms. If you think thst sounds like your issue while your hub is connected (internetlight  is green) log into the My Sky app but ignore what it tells you initially click to runnthectestvagain. If the test picks up an issue it can offer to book an engineer to check the line.

 

Otherwise you can call Sky but be warned currently as I said there are loads of lines doing this and Openreach often cannot do much other than wait for the line to dry out .

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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