Intermittent Broadband

[Noahchris123]

Can someone at Sky sort their Broadband / WiFi out that I'm paying for as I'm not getting the service it's not very good! I would like a refund as I'm paying for a service I'm not receiving. 

[nik76]

We've been having the same issue for months. It's driving us insane

[caesarome]

This is a customer helps custoer forum.

You could try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.