Intermitant internet access problem but wifi is connectec

[rickson]

I have a PC connected to the hub by WiFi. The connection by wifi is stable  but the Internet access keeps dropping so the PC is connected to the hub but if show the network access on the PC it says connected with no Internet.  If I restart the PC it is ok or sometimes if I do nothing it reconnects to the Internet.  I have run Windows network diagnostics which says no problems detected and I have checked for problems with the

Driver for the wireless card again no problem.  Any ideas anyone? Today i have wasted hours trying to fix the problem

[GD1]

@rickson  You could try flushing the dns.

Is ethernet connection an optiin?

[rickson]

Also all other connected devices such as laptops and phones have no problems.

[rickson]

Ethernet not really an option due to length of cable run.  Can you assist with windows command for flushing DNS?  Should also mention that I  cannot ping the router from the command line when there is  no Internet access ping 192.168.0.1 says 4 packets sent 0 packets received. Maybe problem with the IP layer of the wireless

[GD1]

@rickson  Type 'ipconfig /flushdns' in the Command Prompt, and press Enter.

[EG]

We are having the same issue! It is dropping out multiple times a day. Disconnects our online access on our tv laptops and phones!!

[Debs24]

Same here we have tried everything to connect to Wi-Fi as recommended no connection still .. this is not the first time this has happened. 

[ChrisP]

I am having exactly the same issue! Wifi is dropping out multiple times a day though usually re-connects in about 5-10 mins. It disconnects our online access to all our devices!!

[jamesn123]

@rickson 

What version of Windows is the PC on? How far away is it from the hub? What does the signal strength show on the PC? Is it a dual band or single band WiFi adatper in the PC?

[ChrisP]

Hi @jamesn123. Thanks for the reply. 

Various devices - PCs on Win 11 (approx 3m from hub - hub out in the open btw). iPads and iPhones can be anywhere in the house, but when the service goes down all devices are affected. Usually the iPhones are the first ones to notice

[rickson]

I have now disabled the wireless card and using instead  a TP link USB adapter for the wifi and it works like a dream with no problems so nothing to do with the Sky Wifi at all.,

[ChrisP]

Thanks, but the Sky router box is showing a dropped connection. So, at least in my case, I'm fairly certain the problem lis with the Sky broadband service.