My Internet has stopped working. The power light on the router is green, but the Internet light is orange, the wifi light is orange, and the voice light is orange. I've switched the router on and off and it does the same thing. Can you help please?
Posted by a Superuser, not a Sky employee. Find out more
@JD67 See further down for guidance on the lights on the various hubs.
For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~ https://www.sky.com/servicechecker
This should identify if there's a known fault, perhaps affecting multiple households.
NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Bad weather; Adverse weather can also impact your broadband.
Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
