Instructions for returning sky router

[JW93]

Hi,

I cancelled sky broadband, to be kept until 15th August. I was told I will get instructions by post how to return the router and such but nothing came. When this will come? I do not want to pay a fine.

[Chrisee]

@JW93 see https://www.sky.com/help/articles/return-tv-broadband

[JW93]

Thanks @Chrisee , but do I wait for the instruction to come by post or should I just send it as it says in the article? I just do not want to do something wrong or whatever. When i go into link to track the return packaging it says I do not have any active orders..

[Chrisee]

@JW93 it really doe s nt matter as long as you do as the page says however keep the proof of pistage safe as kit goes missing quite frequently at Sky's returns unit.

[TimmyBGood]

@JW93 

If it's a Q Hub then Sky is apparently no longer requiring their return because all such hardware becomes obsolete over the next two years.