Installation not done

[LauraOrnelas]

My connection was suppose to be installed yesterday, but they couldn't! I work from home and for example today I had problem because of using signal to hotspot my internet. 

I want to know if there is a temporary solution. Or the compensation that it was mentioned in the email for this situation.

[Daniel0210]

@LauraOrnelas 

Auto compensation for delayed installation is explained in this link. It is applied 30 days after the installation is completed as a credit on your Sky Broadband account.

https://www.sky.com/help/articles/auto-compensation 

It's worth adding that Sky broadband discussed here is a domestic service and whilst Sky are apparently fine with its customers working from home using it for this purpose they won't receive any additional or quicker support.