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Discussion topic: Installation engineer

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This message was authored by Fi_ This message was authored by: Fi_

Installation engineer

Does anyone know how I find out what time an engineer comes for installation? There are no numbers 😞

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This message was authored by GD1 This message was authored by: GD1

Re: Installation engineer

Posted by a Superuser, not a Sky employee. Find out more

@Fi_  Have you checked your order tracking page, it shold give you a timeslot?  However as you've posted in the Sky Glass forum I presume it's sky glass your getting? If so you don;t get an engineer but the TV is simply deliverd and attached to the stand, you need to do the installation/setup your self.

 

You should get a delivery slot from Panther the night before.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Fi_
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This message was authored by Fi_ This message was authored by: Fi_

Re: Installation engineer

@GD1 Thank you 🙏🏻 

I think I've posted in the wrong place lol.

I'm getting broadband; it says 8am -1pm where you said to check, do they text before or anything to say or just have to be in this whole time 😅

This message was authored by GD1 This message was authored by: GD1

Re: Installation engineer

Posted by a Superuser, not a Sky employee. Find out more

@Fi_  Your post has been moved to the correct forum.  Did your email say if the activation was being done remotely?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Fi_
Topic Author
This message was authored by Fi_ This message was authored by: Fi_

Re: Installation engineer

@GD1 great thanks for that!

no I don't think so, it says they will be coming to the property... just wondering if they text you an hour before they arrive or anything 🙏🏻 

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