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Discussion topic: Incorrect Password

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This message was authored by: Drivingmemad

Incorrect Password

I'm now on my 3rd router since changing to full fibre. 3 months has passed and I still can't connect all devices. The 2nd router completely blew the logic board on my printer. Got stuck and would not forget previous SIDD. Had to buy a new printer. Has taken hours to get the new coneected but now my Alexa show and Alexa dot will not connect. Says wrong password. Can't even connect using my phone and QR code. Have read that I could try to temporarily change the band width using the router hub but the router hub will not let me in. Using username and password for each different router but have not been able to access any of the 3. I can't be spending more hours and hours trying to connect everything if they want to send yet another router. Any suggestions?

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This message was authored by: TimmyBGood

Re: Incorrect Password

Posted by a Superuser, not a Sky employee. Find out more

@Drivingmemad 

 

Which model Hub is it?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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