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Discussion topic: Incorrect Password for wifi, amazon devices

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This message was authored by MrBee This message was authored by: MrBee

Incorrect Password for wifi, amazon devices

We have had Sky broadband for the last 8 days with no issues.  However for the last 2 days we have started to have the following issues when connecting to wifi:

- iphones keep saying incorrect password

- laptops x3 saying incorrect password

- amazon devices (echo dots and echo shows) saying incorrect password

- Blink doorbell and camera saying incorrect password

 

The phones and laptops do eventually accept the password as being correct for the wifi but do keep intermittingly stop working.

 

The amazon devices the same as above

 

The blink devices no joy what so ever.

 

I have tried factory reset twice so far and have tried changing the password as well.

 

Have run tests and all keep saying no issues

 

Any advice greatly recieved as it is now becoming extremely frustrating. 😭

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Incorrect Password for wifi, amazon devices

Posted by a Superuser, not a Sky employee. Find out more

@MrBee 

What is your setup? SKy Router with any boosters or Sky Q?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
MrBee
Topic Author
This message was authored by MrBee This message was authored by: MrBee

Re: Incorrect Password for wifi, amazon devices

@jamesn123 

 

Sky router no booster... all devices within 10m currently.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Incorrect Password for wifi, amazon devices

Posted by a Superuser, not a Sky employee. Find out more

@MrBee 

If your not using any Sky boosters or 3rd party boosters or Sky Q then I would suspect the router is faulty.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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