My Sky Q box is saying I cannot connect to the Network as the password is incorrect, despite it being previously connected. I have gone through all the steps, more than once, and the Box still won't accept the password. The TV is a smart TV and is connected to the broadband, so there is no problem there. All other devices are connected via broadband, all on the same password. I just cannot access my Sky package via the internet - all I have is the Sky Satalite bit. I have had the Box for just over 5 years - do I need a new box please? I do not have a RESET option either on the Menu screen and there is no System Management option either. Thank you .
