Im having issues with internet

[OnesieBun]

I know I'm not the only one but I'm in Scotland and I'm having troubles with the internet the status on sky is saying no problems but my internet is cutting off and I was in the middle of watching squid game and I get internet problems like plz fix this 😭

[Daniel0210]

@OnesieBun 
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.