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This message was authored by: Mrfobof

Ignorant engineer.

Am I wrong to expect my phone to be connected when I had broadband connected.That [Removed] engineer has left me with no landline.  

 

Moderator notes: Removed rude remark


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This message was authored by: TimmyBGood Answer

Re: Ignorant engineer.

Posted by a Superuser, not a Sky employee. Find out more

@Mrfobof wrote:

Am I wrong to expect my phone to be connected when I had broadband connected.


If it was previously in a wall socket (master or extension) then that's not going to work any more.

 

This is an inevitable side-effect of voice telephone service transitioning from analogue to digital before PSTN is switched off nationally in about a year from now.

 

As @caesarome indicates, one handset or a DECT multi-handset base station should be plugged into the phone socket on the rear of the Sky Hub.

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: caesarome

Re: Ignorant engineer.

Posted by a Superuser, not a Sky employee. Find out more

@Mrfobof 

Are you able to connect it yourself as it should plug into the back of your broadband hub.

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This message was authored by: TimmyBGood Answer

Re: Ignorant engineer.

Posted by a Superuser, not a Sky employee. Find out more

@Mrfobof wrote:

Am I wrong to expect my phone to be connected when I had broadband connected.


If it was previously in a wall socket (master or extension) then that's not going to work any more.

 

This is an inevitable side-effect of voice telephone service transitioning from analogue to digital before PSTN is switched off nationally in about a year from now.

 

As @caesarome indicates, one handset or a DECT multi-handset base station should be plugged into the phone socket on the rear of the Sky Hub.

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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