@Ally+P
I don't think those two statements are necessarily connected.
In the complete absence of internet access you'd need to persist with getting through to a Sky call centre: this is best achieved by not responding to the automated voice prompts.
A Nokia 1011 from 1992-94 is really rather collectable but would struggle to find a 2G signal these days.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
