10 Jan 2025 08:05 PM
Every time o enter my bedroom and go also go to bed my internet is not connecting to
my phone and when it does nothing loads in my phone I would like to have a booster plug as I was told I could have 1 is this error keeps accruing. I'm payin money for internet that's not working properly.
10 Jan 2025 08:16 PM
Posted by a Superuser, not a Sky employee. Find out moreSky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.
Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.
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